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Refund Policy

You have the flexibility to return an item within 15 days or exchange it within 20 days of your purchase date. To initiate the return or exchange process, please click on the link below, and our returns service will assist you in generating a return label.

Please be aware of the following return details:

Return Shipping Cost:

  • A flat rate return shipping cost of $4.99 will be applied to all returns, except when an item is being returned for an exchange.
  • If you are returning an item for a refund, the return shipping fee of $4.99 will be deducted from your refund when the return is processed.

We appreciate your understanding of our return policy, and we're here to assist you with any questions or concerns you may have during the return process. Your satisfaction is our priority.


The return policy is simple. If you are not completely satisfied with your purchase, you may return your item no questions asked within 15 days for a refund and 20 days for an exchange. Don't worry the return period starts from the day you receive your order.

At, rest assured that we never impose restocking fees, provided that everything is returned in brand new condition with all accessories intact. All eligible returns qualify for a refund; however, please note that prescription lenses and shipping charges are non-refundable. Your satisfaction remains our top priority.

Prescription orders can be returned, but the prescription lens charges are non-refundable. You will receive a full refund for what you paid for the frame. The demo lenses must be returned.

It takes 1-3 business days for a return to be processed once it has been delivered to our return center.

Exchanges and refunds are processed with the return. You will receive confirmation of an exchange and or refund. If there is a difference in price for an exchange you will either be refunded or contacted to place a charge for the difference.

A refund can take 3-10 days to be returned to your account, depending on your bank, from the date we process the credit.

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